Materials and Installation Updates
Keeping the customer informed about the status of their materials, any potential delays, and the scheduled installation date, ensuring they’re never left in the dark.
48 Months of 0% Financing — that’s FOUR YEARS, INTEREST-FREE!*Process and Execution
This role is responsible for establishing and executing procedures that ensure a smooth and seamless experience for every customer.
Applicants should be able to discuss how they implement, track, and maintain processes across the customer journey.
Greeting customers warmly and ensuring they feel valued after their purchase, setting the tone for a positive experience throughout their journey with Floor Daddy.
Collecting feedback through a survey shortly after the sale to gauge the customer’s satisfaction and identify any areas for improvement in the sales process.
Ensuring all project details are confirmed with the customer, including product selections, installation dates, and any special requests, to ensure a seamless process.
Keeping the customer informed about the status of their materials, any potential delays, and the scheduled installation date, ensuring they’re never left in the dark.
Regularly check in with the customer to provide updates on the project’s progress, including materials arrival, scheduling, and any changes to timelines.
After installation, follow up with a survey to gather feedback about the installation experience, ensuring satisfaction and identifying any issues for resolution.
Encourage customers to leave reviews and refer others to Floor Daddy, promoting word-of-mouth and building the company’s reputation based on positive experiences.
By proactively engaging with customers, providing timely updates, and addressing their needs, you’ll help create lasting relationships and ensure their experience with Floor Daddy exceeds expectations.
