At Floor Daddy, LLC, we aim to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to ensure a smooth return process.

1. Return Eligibility

• Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition as when received, and in its original packaging.
• Several types of products are non-returnable, including:
  • Custom or special-order items
  • Opened or used flooring materials
  • Products that have been installed, altered, or damaged by the customer
  • Gift cards and downloadable software products

2. Non-Returnable Items

• Certain goods such as perishable items, hazardous materials, or flammable liquids or gases are not eligible for returns.
• Health and personal care items, as well as intimate or sanitary products, cannot be returned.

3. Return Process

• To initiate a return, you must provide proof of purchase, such as a receipt or order number.
• Contact our customer service at info@floordaddy.com to receive return instructions. Please do not send your purchase back to the manufacturer.

4. Refunds

• Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Please note that original shipping costs are non-refundable, and return shipping fees will be deducted from your refund.

5. Partial Refunds

In certain cases, only partial refunds will be granted (if applicable):

• Any product that has been opened or used, but is still in resaleable condition.
• Items not in their original condition, such as missing parts or damaged for reasons not due to our error.
• Any item returned more than 30 days after delivery.

6. Sale Items

• Only regular-priced items are eligible for a refund. Sale items and promotional items cannot be refunded.

7. Exchanges

• We only replace items if they are defective or damaged upon delivery. To request an exchange, please email us at info@floordaddy.com and provide details about the issue.

8. Shipping Returns

• To return your product, you must contact us to coordinate the return.
• Customers are responsible for paying return shipping costs, which are non-refundable. If you receive a refund, the return shipping costs will be deducted from your total refund.
• For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. Floor Daddy, LLC is not responsible for lost or damaged returns in transit.

9. Late or Missing Refunds

• If you have not received your refund after 10 business days, first check your bank account, then contact your credit card company as refunds may take time to post. If you’ve followed these steps and still haven’t received your refund, please contact us at info@floordaddy.com.

10. Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. If the item wasn’t marked as a gift, the refund will go to the gift giver.

Need Help?

For any questions regarding our Refund & Returns Policy, please contact us at info@floordaddy.com or call (602) 313-3000. We are here to assist you!